INTELLIGENT AUTOMATION (IA) = RPA + AI

Intelligent Automation (IA) is a combination of Robotic Process Automation (RPA) and artificial intelligence (AI) technologies which together empower rapid end-to-end business process automation and accelerate digital transformation.

To extend the horizons of business process automation by an order of magnitude, Intelligent Automation combines the task execution of RPA with the machine learning and analysis capabilities of automatic process discovery and process analytics as well as cognitive technologies, like computer vision, Natural Language Processing, and fuzzy logic.

Intelligent Automation spans the entire automation journey—discovery, automation, optimization—automating any front- or back-office business process, and orchestrating work across combined human-bot teams.

HOW DOES INTELLIGENT AUTOMATION WORK?

Intelligent Automation works by harnessing and integrating cognitive technologies with RPA

In contrast to traditional automation which relies on prescriptive instructions and structured data inputs, Intelligent Automation assists with each step of the automation cycle, and then continues to improve over time.

The IA cycle begins with process discovery, where AI-powered tools automatically observe the work activities people are doing, identify optimal workflows, and propose an automation path.

At the automation stage, intelligent automation applies AI to access unstructured information, including human chat conversation, audio, and video, which is crucial to making end-to-end automation possible—In today’s enterprise, unstructured information represents 80% of all business data.

Analyzing automation relies on AI to identify patterns in the process data and predict future productivity gains.

The result? Self-adjusting, end-to-end automation of any business process, while reducing exceptions and bot management over time.

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AUTOMATE ANY BUSINESS PROCESS

AI + RPA makes automating incredibly complex business tasks a reality

Augmenting RPA with AI technologies expands the possibilities of business process automation to include nearly any scenario—cognitive bots can reason and make decisions, learning on the job to become valuable resources in your human-digital workforce.

But the transformative potential of intelligent automation is that it creates the opportunity to reimagine how businesses operate by seamlessly integrating technology, work processes, and people.

AUTOMATE ANY BUSINESS PROCESS, END TO END

Every business process is a candidate for automation with intelligent automation. Save time and money by reducing human interaction, increasing processing speed, and regularizing outputs.

REDUCE OPERATIONAL OBSTACLES

Cognitive automation is designed for unstructured, inconsistent, processes and data. RPA + AI can navigate legacy systems and other functional barriers and connect front- and back-office operations.

ORGANIZE AND PROCESS COMPLEX DATA

Set up processes to run successfully no matter how big and unwieldy the data inputs look. Intelligent automation tools capture, store, manipulate, and retrieve records from unstructured sources.

ELIMINATE ERRORS AND EXCEPTIONS

Digital Workers improve efficiency and accuracy of both routine tasks and complex procedures. Over time, intelligent bots continue to decrease exceptions by self-learning how to handle them on their own.

STRENGTHEN CYBERSECURITY

Implement checks and balances to analyse networks and data structures, assess threats, and address potential security weaknesses before they can be exploited.

ENSURE COMPLIANCE

Intelligent automation enables guaranteed adherence to requirements established by regulatory statutes, industry standards, and best practices.

ENHANCE CUSTOMER EXPERIENCE

Improve customer satisfaction by delivering faster response times, greater accuracy, and more consistent results.

LIBERATE EMPLOYEES

With intelligent Digital Workers handling more complex tasks and complete processes, employees can focus on objectives that use their unique human skills.

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